Returns & Warranty Claims

 

1. REACH OUT


Please fill out the form below before sending an item back to allow for efficient processing of your return. Our Customer Service Team will be in contact Monday to Friday between 9.30AM - 5PM AEST excluding public holidays.

2. WE'LL BE IN TOUCH


One of our Customer Service Team members will contact you with instructions on how to create your return shipping label to get your item back to us.

3. PACK & SEND


Make sure the item is unused, undamaged, and in the original packaging with all accessories included.

If you no longer have the packaging please let us know in the form below.

Package items so they are ready to be sent or picked up by a courier.

Please ensure that your item is packed safely and securely to prevent damage in transit.

Following the instructions emailed to you, print your return shipping label, and securely tape it to your item's packaging. Take care not to cover the barcode on the shipping label.

Drop the parcel off at your nominated Courier such as a ParcelPoint or Australia Post outlet.

If your item is being picked up by our courier, we will get in contact to organise an appropriate time.

Returns & Warranty Forms

Complete the form below and we'll get back to you.


If the product was Dead On Arrival please leave this blank.

Please be as detailed as possible and document any damage with photos.

 

Opening Hours:

Monday - Friday

9.30am - 5.00pm AEST

Saturday

9.30am - 1.00pm AEST

Phone

02 8318 7755


Questions about returns


Can I return my items?

We can only accept "change of mind" returns for items that are unused, undamaged, and in original packaging with all accessories. You have 60 days from the date of delivery to return items for an exchange, refund, or store credit. Please refer to our Returns Policy for further information.

Am I eligible for free shipping?

If you have changed your mind or ordered the wrong item, you may be ineligible for free return shipping. In cases of faulty or damaged items you will not be required to pay for return shipping.

Then what?

  • Returns from metro areas usually reach us within 2-6 business days, longer from regional or remote areas.
  • Once your parts have been received and inspected, we will process your exchange, refund, or store credit.
  • One of our Customer Service Team will be in touch once your return is complete.

Warranty


Unless otherwise stated on the Site, all products sold by A1 Roof Racks are sold under the manufacturer’s warranty and conditions from the date of purchase. Please refer to our Returns Policy for further information.