Rhino-Rack 43178 Pioneer Eye Bolt Kit (4)

Why buy Roof Racks and Accessories from us?

At A1 Roof Rack & Accessories, we take our promise to our customers very seriously. After all, without you, none of this means anything. So, what is our customer promise?

To provide Australia’s best online shopping experience for roof racks and automotive accessories.

That doesn’t just mean the best price or the fastest shipping, it’s the whole thing. From the first time you land on our site or see our ads, to when you put your roof racks on your car. Everything from start to finish is exceptional. That’s a huge promise, and we know that perfection is something that doesn’t come easily or cheaply, but we stand by it.

But you’ve heard all that before and sometimes that promise is lived up to and sometimes, unfortunately, your experience falls short. And we fully understand that you have to take it on faith that we’re actually going to follow through on our promise. If you haven’t dealt with us before, hopefully the table below helps to explain how we do things differently.

Load Ratings Explained

There are a number of things to consider when trying to work out how much weight you can carry on your roof and unfortunately, there are several ‘sources’ spreading misinformation about weight limits online. Firstly, the best place to check the weight capacity of your vehicle is in your owner’s manual. This will have the most accurate information. Beyond that, it starts getting a little bit muddy. Let’s try and make some sense of it.

There are a few factors you need to consider to work out your roof rack’s carrying capacity. There are dynamic (or on-road) and static ratings for vehicles, and then for some vehicles, you will have a second rating for off-road use. Those terms are defined as:

• Dynamic/on-road – This is the maximum allowable capacity of your vehicle while underway on a sealed road. 
• Static – a static rating is the maximum allowable capacity of your vehicle when stationary (this is particularly handy for those planning to use a roof-top tent). And,
• Off-road - The off-road load rating refers to a vehicle traveling on an unsealed road that does not contain a surface protection layer. Sometimes, manufacturers will list the load ratings in the vehicle’s Owner’s Manual, however, if it doesn’t, you can calculate your off-road capacity using the formula in your product fitting instruction.

It is important to remember that you need to factor the weight of your roof rack and all fitting components into your calculations when working how much you can carry. For example, if your vehicle allows a maximum roof capacity of 75kg and your roof rack setup weighs 7kg, you have a 68kg carrying capacity. If you buy an accessory or holder and attach it to your rack, platform or tray, you must also include the weight of these in your cargo allowance.

It is very unsafe to overload your vehicle and the consequence can be severe. Failure to follow the load ratings of your vehicle and not allowing for the conditions you’re driving in could result in damage to your vehicle, potential loss of your load, voiding product or vehicle warranty, voiding your insurance or, in the worst cases, cause traffic accidents and harm to others. It’s illegal to overload your vehicle.

We are here to help!

If you need help understanding your vehicle’s capacity, please contact us. Our friendly team will be happy to give you straight and honest advice about how much your vehicle can carry.

TruFit Guarantee

Our TruFit guarantee is here to give you peace of mind when buying roof racks and accessories online for your vehicle. We get it, there are so many different options available for most cars that it isn’t always clear which is the pick of the bunch. Our TruFit guarantee gives you peace of mind that you’re making the right choice when purchasing roof racks for your vehicle. 

If you're unsure about what products will suit your vehicle or setup, contact our product specialists by emailing care@a1roofracks.com.au or by calling us on 02 8318 7755 and we'll help. If those items don't fit and you've given us all the correct information, then we will replace the products or return the goods to us and issue you a refund.  

If our product listing said your product would fit and it doesn't, and you've followed the instructions perfectly then we will arrange for one of our product specialists to contact you and determine what the issue is. If we can fix it by sending you additional parts or by guiding you over the phone than we will do that but if we can't, our customer service team will work with you to resolve the situation. This may mean we'll return and refund the item or replace it. 
 

Sun, Moon and Panoramic Glass Roofs

Whilst the majority of Sun Moon and Panoramic Glass Roofs are unaffected by Roof Racks, there are instances in which you will not be able to open the roof outwards due to possible collision with the rack or load.

If you are unsure please Contact Us to enquire with our experienced team.

Assembly Instructions

All roof rack kits will require some assembly prior to installing them on your car. All the parts and most of tools you will need to install your product on your vehicle are included with the kit. You may need your own drill, rivet gun and tape measure depending on the kit you’ve purchased.

The setup and installation time for your roof rack, towbar or other product will vary from kit to kit, but as a general rule, you can use the table below to figure out how long your install is likely to take.

Items like bike carriers, kayak carriers and most roof racks accessories are 85-95% pre-assembled and require minimum assembly prior to use.

If you have any difficulty installing your products, please contact our product experts for advice. All of our team have practical fitting experience and can advise you on how to install your product if you get stuck.

Shipping

Our commitment to providing an exceptional shopping experience for our customers extends to shipping as well. This means we partner with many of Australia’s best couriers to ensure our delivery network can get your order from us to you safely, securely and fast.

We hold accounts with Mainfreight, Star Track Express, TNT/FedEx, Aramex, Australia Post and Hunter Express. We have daily scheduled pickups with Star Track Express, TNT, Aramex and Australia Post which helps us to get your items to you fast. Fast and free is our goal, so we’ve mapped which couriers perform best in which areas and will only send your items with couriers who have a track record of fast, successful deliveries to your area. After processing over 25,000 roof rack and accessory orders, we know a thing or two about this.

Occasionally, our courier partners will deliver on a Saturday or Sunday. Unfortunately, we can’t request a delivery on a weekend. It is at their discretion only.

We cannot guarantee a delivery timeframe as part of our free shipping service, but we will always do our best to get it to you as fast as possible. If you need an item super quickly, please call us on 02 8318 7755 to discuss our premium express service with Star Track Express and TNT which we can use to get items to you quickly.

Our standard delivery times are:

• 1 business day to the NSW East Coast, Brisbane, Melbourne and Gold Coast.
• 2 business days to country NSW, country Victoria and South-East Queensland.
• 3-5 business days to Adelaide, Far-North and North-West Queensland, and Hobart.
• 4-7 business days to Perth and Darwin.
• 7-10 business days to anywhere not listed above.

COVID 19 – 2021 Update

If Newcastle, NSW, is in lockdown then our warehouse is most likely impacted. We’ve managed to navigate lockdowns pretty well so the potential delay for shipping orders is only 1-2 business days. We appreciate your patience and understanding during these times.

Free Freight & Exclusions

We always aim for free shipping on orders over $100. This is possible on well over 90% of our orders for items over $100. Of course, there are some limits and if your delivery address falls outside of our free freight rules, we will do what we can to make the delivery possible and as affordable as we can. Not all products are included in our free freight offer. You will see the available shipping options for your product by entering your postcode into the shipping calculator on the product page.

The most notable product exclusions for our free freight offer include roof boxes, bullbars, nudge bars, and some extra-large platforms.

Shipping to remote & regional locations

We do our best to display accurate shipping costs on our product range. However, due to the wide variety of products that we sell it isn’t always possible to be 100% accurate. Most people know if they live in a remote location that will attract additional shipping. We will always work with you to keep our promise of fast and free (or cheap) shipping so we may ask you for the following to help get your order to your more affordably:

• A business address.
• A freight forwarder who can take the product the rest of the way to you.
• A contribution towards the cost of freight.
• It doesn’t happen very often, but we do reserve the right to cancel and refund an order if the freight charge is excessive and we can’t reach an arrangement with the customer.

International Shipping

At this stage, we only ship internationally to New Zealand. Due to the bulk of many of our products, the range of products available for international shipping is limited to selected accessories and roof rack fitting components. We’re working on making the rest of our range available to our customer across the ditch but that could be a while away. If you want something on our website but don’t see the option to ship to your address, please contact us so we can work together to figure out a way to get the item to you.

We are happy to dispatch items to Australian-based freight forwarders for shipping to other international destinations, but the international leg of the freight and any applicable taxes and duties will be the customer’s responsibility.

International shipping usually takes 5-7 business days and we only ship internationally with FedEx or Australia Post.

Shipping Delays

Courier companies suffer the same traffic and transport problems that can plague the rest of us. This could include blocked and closed roads, road works, traffic jams, accidents, mechanical problems and more. While our shipping times are normally overwhelmingly awesome, occasionally an order will be held up for some reason with our couriers.

Please don’t wait to contact us if you suspect your package might be ‘stuck’. Contact us early so we can help before it causes you unnecessary inconvenience. We can often intervene with our couriers and push your shipment along if it is stuck somewhere in the network.

How does my roof rack arrive?

We will normally try and package your roof rack kit together in one package but sometimes this isn’t always possible. In some cases, your shipment may include multiple packages and due to the large variety of sizes, some items may arrive with you sooner or later than others. This is most common with platform kits, where the platforms require manual handling by our couriers through their sorting centres. This normally adds an extra day to the shipping so don’t be concerned if your mounting hardware arrives earlier than your platform. 

Your roof racks will require some assembly, as to protect the products during shipping it isn’t possible to package them fully assembled. When you buy a full kit from us, you can be assured that all the kit-specific tools and components you need to mount the roof rack kit to your car are included in your package. The only items not included are drills and rivet guns if your roof rack needs that. 

Returns & Refunds

We accept returns. Please contact our customer service within 14 calendar days of delivery if;

• You change your mind and wish to request a return
• You have ordered the wrong products for your vehicle
• You want to make a (DOA) dead-on-arrival claim for an item you have purchased from us that has arrived with you and is faulty. 
• You are not satisfied with a product you have purchased from us. 

We reserve the right to refuse a return for change-of-mind returns or for situations where you have ordered the wrong product. 

You must comply with all instructions provided to you by our customer service team.

What if your item arrives damaged?

If you suspect you have been sent a wrong item or your item is damaged, please do not attempt to fit. Contact us as soon as possible so we can organise a replacement for you.